top of page

Return Policy

Returns & Exchanges

Due to the handmade and/or custom nature of our products:

Limited Returns:We accept returns within 30 days of delivery for unworn, unused items in original condition. Customers are responsible for return shipping costs.

 

Custom or personalized items are non-refundable.

Terms & Conditions

 

Effective Date: 02-13-2026 Business Name: Confecciones Zoila Website: www.zoilaconfecciones.com Contact Email: confeccionesdezoila@gmail.com

 

1. Overview

These Terms and Conditions govern your use of this website and the purchase of handmade clothing products offered by Confecciones Zoila. By accessing this website or placing an order, you agree to be bound by these terms.

If you do not agree, please do not use this website.

 

 

2. Products

All products sold on this website are handmade. Due to the handcrafted nature of our items:

  • Slight variations in color, stitching, size, or design may occur.

  • No two items are exactly identical.

  • Product photos are representative and may vary slightly from the final product.

We make every effort to accurately display colors and details, but actual colors may vary depending on your device screen settings.

 

 

3. Sizing & Fit

Because each garment is handmade, measurements are approximate and may vary slightly. While we follow consistent size guidelines for each size offered, small variations (approximately 0.5–1.5 inches) are a natural part of the handmade process.

 

Fit may also vary depending on fabric type and individual body proportions. Our sizing may differ slightly from standard retail brands.

 

If you have any questions about sizing before ordering, we’re happy to help.

 

 

4. Orders

By placing an order, you confirm that:

  • All information provided is accurate and complete.

  • You are authorized to use the payment method provided.

  • You agree to the price and product description at the time of purchase.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Pricing errors

  • Product availability

  • Suspected fraud

If your order is canceled, you will be refunded in full.

 

 

5. Pricing & Payments

All prices are listed in USD and are subject to change without notice.

We accept payments via Credit/Debit Cards, PayPal, and other popluar payment services.

Sales tax will be applied where required by law.

 

 

6. Production & Processing Time

Because our products are handmade:

  • Custom and made-to-order items may require 7-14 business days for production before shipping.

Processing times are separate from shipping times.

 

 

7. Shipping

We ship to the Unites States of America and Internationally.

  • Shipping times are estimates and not guaranteed.

  • We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping information.

If a package is returned due to incorrect address details, additional shipping fees may apply.

 

 

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 14 days of delivery with:

  • Your order number

  • Photos of the issue

We will review and provide a replacement or refund if applicable.

 

 

9. Intellectual Property

All designs, logos, images, product descriptions, and content on this website are the property of Confecciones Zoila.

You may not:

  • Copy, reproduce, or redistribute our designs

  • Use our content for commercial purposes without written permission

 

 

10. Limitation of Liability

Confecciones Zoila shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Allergic reactions to fabrics or materials

Our total liability shall not exceed the amount paid for the purchased product.

 

 

11. Care Instructions

Customers are responsible for following provided care instructions. We are not responsible for damage caused by improper washing, drying, or handling.

 

 

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of New Jersey, United States.

 

 

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

bottom of page